ANGER

I've spent at least two hours calling phone companies and banks today. Still trying to get my personal life sorted out. No one is being very helpful.

I HATE the voice automated robots. You repeat what they say instead of punching in numbers -- and give them your phone number at every single menu level. It's insane! I feel like a total moron talking to myself in my cube mumbling desperately "account information" "billing inquiry" "customer service" "change my address" "help!!"

The best person I did end up speaking to was when I was routed to some completely different department than customer service because my boss walked up and asked me a question thinking I was on hold. I wound up talking to the most competent person in the entire company.

Just now I fired off a nasty email to Telus after their on hold radio station was playing the trees in the parking lot song. I hung up. How anyone thought that THAT song deserved a remake, I'll NEVER understand. I HATE IT. HATE IT!!! I'm SO ANGRY at that song and the stupid on hold music and phone companies!!!