I just rescued someone -- he claimed he'd changed his monitor setting to 1024 x 768 as we had instructed him to, but the entire screen would shift sideways. How odd!
When I went to check (because stuff like this usually has to be seen in person in order for me to understand as this never happens to 95% of the users I help) he had switched his view, but to 768 x 1024. Turns out that to his amazement (and mine), it is not the same thing.
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